Frequently Asked Questions

Peptides are short chains of amino acids that act as signaling molecules in biological systems. Our products are intended solely for scientific and laboratory research — not for human or veterinary use.

Refer to the available certificate for the specific batch. Testing methods and results vary by report. If the certificate you need is not listed, contact our team before ordering.

No. All our products are intended for scientific research only in a laboratory environment. They are not certified, approved, or intended for human or veterinary use.

All available COAs can be found on our Lab Tested COAs page. You can download the reports per product as PDF.

Available payment methods are shown at checkout. If no method is available, ordering is temporarily unavailable; please contact our team.

Please use our contact form as soon as possible and include your order number. Our team will check whether the order can still be changed or cancelled.

Orders placed before 15:00 on a business day are processed and shipped the same day. Orders placed after 15:00 or on weekends are shipped the next business day.

Yes, after your order you will automatically receive a confirmation email with an overview of your order. An official invoice can be provided upon request.

Within the Netherlands and Belgium: 1–2 business days. Europe: 3–7 business days depending on the country. You will receive a track & trace code once your order has been shipped.

Shipping costs and any applicable free-shipping offer are calculated at checkout. Review the final order total before placing your order.

Yes, all orders are shipped discreetly and unobtrusively without any mention of the contents or our company logo on the outer packaging.

Yes, after shipping you will receive an email with a track & trace code. You can also track your package via our Track Order page.

Yes, we ship to most European countries. Contact us if your country is not in our standard shipping area.

You have a 30-day return policy. Products must be returned unopened and in original condition. Contact our support team for the return procedure.

After receipt and inspection of the returned product, we process the refund within 5–7 business days via the same payment method you used.